Shop Q & A
Commonly Asked Questions
1. Can I exchange my order for something else?
Only items received in a damaged condition can be replaced. No exchanges cannot be made, all sales are final. Both the original product/s and receipt must be returned to The Edge for exchange consideration
2. Can I cancel my order?
Yes you can cancel your order provided the order has not been processed at the time. To confirm you order status call 1300 13 13 3
3. Can I get a product replacement?
Only goods that are received damaged can be replaced. Goods must be returned to The Edge along with receipt before a replacement can be sent out.
4. How long does delivery take?
Please allow 3-4 days delivery depending on your delivery address. Generally orders received before 2pm are received withing 2 days of payment clearing.
5. Can I have goods sent to another address?
Yes you can delivery to a different address provided the address is in Australia*. To delivery to an address other than your home address, enter the details of the ‘Shipping address’ on the final checkout page. (*International addresses may require customs information and differs from country to country.)
6. How much is postage?
Postage is a flat rate of $6.50 per order
7. Does it take long to checkout?
No, checkout is simple and paying is easy. All that is required is your delivery address and then pay for your order. We use PayPal Checkout to accept payments. You don’t need a PayPal Account to buy and you can pay for you order with your Credit Card if you prefer. See a preview of the details required on the Checkout page looks like.
Other Useful information
In most cases customers will receive their order in 1 -2 days, if orders are placed before 1pm and the delivery address is within the Sydney Metro area. It is not uncommon for orders to be received the next day. For those customers living in remote areas of NSW or rural interstate locations, we ask that you allow at least 5 working days before making enquiries.
Packages less than 500g are mostly sent via Australia Post. Please check with Australia Post for their delivery times for packages sent from Sydney NSW.
For those customers who will not be at home during business hours we recommend that they provide a work address for delivery. If you are not at home or the specified delivery address to receive the parcel, a card will be left advising that delivery was attempted. Please be sure to include the business name in the address information if you are decide to send to a work address.
Please note that Fastway Couriers do not deliver to Post Office Boxes.
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